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Terms of Sales
Cancellations or Changes:
We understand plans change and orders sometime need
to be cancelled or changed. During regular business hours, you can cancel your order by simply phoning us
AND CONFIRMING with an email before the expected shipping time. Please
try and reach an agent. Do not
leave cancellations on the voice mail. During busy
periods, after
hours and weekends, to cancel your order, email
us at
sales@bestmaterials.com. Please include your order number.
Orders which
are not yet shipped can be cancelled without penalty. Shipped
orders cannot be immediately cancelled. First they must be received and then
returned for credit. Refused deliveries or undeliverable shipments will be
charged freight, handling fees, and a restocking fee. Credit to
your account occurs once products are received back and inspected
by us.
All call-in orders for will-call
pickup that are not picked up after 72 hours will be cancelled and
a 7% re-stocking fee will be applied to Buyer’s account. Some
items have a larger restock fee and are noted as such.
Changes:
We can REMOVE items from your order only.
Additions and item substitutions are best handled by canceling the
entire FIRST order, and placing a new SECOND order. In this
case, you will receive 100% credit on the first order (if its not
shipped). Cancel or remove items from the first order as
noted above.
Non-Returnable Items:
Any item sold by the foot (cut to
length). Any item with a special color, other than stocked colors.
Non-returnable items include backer rod by the foot, EPDM by the
foot,
custom color snow guards,
custom-color roof screws, tint
packs, special or custom tinted products. BUYER SHALL BE
RESPONSIBLE FOR ALL COSTS AND WORK-IN-PROCESS FOR SPECIAL ORDERS
THAT ARE CANCELLED PRIOR TO SHIPMENT. MOST special order items
have additional shipping lead-times.
Returns &
Exchanges: We gladly accept returns. Returns or
exchanges must just be requested and returned within 30 days of shipment. Prior
authorization must be obtained before any merchandise is returned
for credit, refund, exchange or replacement. Unauthorized returns
or items shipped back COD will not be accepted. Return shipping
charges will be at our expense only if product is defective or a
result of our shipping error. Returns accepted for customer
convenience will be assessed a 7% restocking charge, unless
shipped by us in error. Higher restock fees can apply to certain
suppliers items, which are indicated on the website. NO partially used products or boxes,
products with damaged boxes, products with missing parts, obsolete
products, or out of date-code /expired products are accepted for
return at any time. SPECIAL ORDERS PRODUCTS: Were sorry, but no
returns, in full or part are accepted on SPECIAL ORDER
items.
Phone-In Orders:
Online orders are more accurate and process quicker. We
process phone-in orders on emergency only or where faxed purchase
confirmations are supplied to confirm phone orders. Accuracy of all phone-in orders is the responsibility of the
customer. Customers are provided an email copy of orders for
confirmation. The customer is responsible to immediately review
email confirmation. Any errors must be noted back in writing by
email before our ship-out time. If you do not supply an email
address or an incorrect email address, the Company is not
responsible for any filling errors, the related freight or costs
getting the correct products to and from the customer.
Warranty:
The full PRODUCT warranty or
guarantee is that extended by the product manufacturer to you. The
Company provides no other product warranties or guarantees for
merchantability, reliability, patent infringement, fitness for
particular purpose, use or users safety. In the event products
sold are found to defective or not useable in any manner, fashion or nature the
Buyer’s sole remedy with the Company is to return products to us and
receive a store credit for the price of the product, or replacement
of said goods, at the sole option of the Company. NO OTHER REMEDY
WILL BE ALLOWED, WHETHER IN CONTRACT OR IN TORT, INCLUDING STRICT
LIABILITY AND NEGLIGENCE. IN NO EVENT SHALL THE COMPANY BE LIABLE
FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. Prior to
accepting any defective return, the Buyer must document the nature
of all defective goods. All claims to the Company must be made
within 90 days of the sale.
Applications and Safety
Notices: Every reasonable effort is made to apply BEST
MATERIAL LCC standards in the information which we issue
concerning products and their use. Safe use and satisfactory
results depend not only upon proper selection of products for
applications, but careful study of manufacturer limitations,
cautions application rates and upon many factors beyond our
control or that we cannot see through email or phone
communication. THEREFORE BEST MATERIALS LLC MAKES NO WARRANTY OR
GUARANTEE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR
A PARTICULAR PURPOSE OR YOUR SAFETY IN USING ANY PRODUCT. Any
quantities estimated by our personnel are not an exact
determination of needs.
We are not an engineering company and provide no
engineering or safety advice.
Customer Responsibilities and Obligations
Include But Are Not Limited To: To carefully read and
understand all product application notes, limitations, data sheets
and MSDS sheets BEFORE ORDERING; To contact us in advance of
ordering if you cannot locate this information on our website so
that it can be provided; To contact the manufacture regarding all
safety questions; To find, read and understand this information;
To study the MSDS sheet and follow all safety precautions; To
carefully inspect and test any incoming goods including for
suitability for an application; To determine appropriate order
quantities needed of products including extra materials for
jobsite waste and errors in application.
Acceptance:
Acceptance of your order is
conditional to the terms and conditions of sales herein. We agree
to furnish the materials described in your order upon these
conditions.
Credit Approval: All open
term credit or bank wire orders
are subject to credit approval and hold for credit approval. Items
requested for overnight or expedited delivery will not be shipped
until payment is completed by your bank.
Complete
Agreement:
The complete agreement between the
Company and Buyer is contained herein and no additional or
different term or condition stated by Buyer will be binding unless
agreed to by the Company in writing.
Copyright © 2004-2008 Best Materials LLC |