Terms of Sales
Cancellations or Changes:
We understand plans change and orders sometime need
to be cancelled or changed. During regular business hours, you can cancel your order by simply phoning us
AND CONFIRMING with an email before 2PM mountain
standard time. Please
try and reach an agent. Please do not
leave cancellations on the voice mail. During busy
hours and weekends, to cancel your order, just email
us at email@example.com. Please include your order number.
are not yet shipped can be cancelled without a restock fee. SHIPPED
orders cannot be immediately cancelled. First they must be received and then
returned for credit. Refused deliveries or undeliverable shipments will be
charged both outgoing and return freight charges, handling fees, and a restocking fee. Credit to
your account occurs after products are received back and inspected
BUYER SHALL BE RESPONSIBLE FOR ALL
COSTS AND WORK-IN-PROCESS FOR SPECIAL ORDERS THAT ARE CANCELLED
PRIOR TO SHIPMENT.
We can only REMOVE items from your order and credit
you. Additions and item substitutions are best handled by canceling the
entire FIRST order, and placing a new SECOND order. In this
case, you will receive 100% credit on the first order (if not
shipped). Cancel or remove items from the first order as
Any item sold by the foot (cut to
length). Any item with a special color or tint.
Non-returnable items include backer rod by-the-foot, EPDM by-the-foot, custom
color painted / tinted snow guards, painted screws, tint packs, special
or custom tinted products Also, products with expiration dates,
unless replaced with another product type within 30 days.
NO returns are accepted for return at any time
on partially used products or boxes;
products with damaged boxes/containers; products where factory
seals are broken, opened or missing; products with missing parts; obsolete
products; custom cut / sized products; or out of date-code / expired products. SPECIAL ORDERS PRODUCTS: Were sorry, but no
returns, in full or part are accepted on SPECIAL ORDER
Returns: We gladly accept returns,
except as noted above. Returns
must just be requested and returned within 30 days of shipment.
Prior authorization must be obtained before ANY merchandise is
returned for credit, refund or
replacement. Unauthorized returns, or items shipped back COD shipping will
not be accepted. Return shipping charges will be at our
expense only if product was defective or a result of our shipping
error. Returns accepted for customer convenience will be assessed
a 15 % restocking charge, unless shipped by us in error. Higher
restock fees apply to certain suppliers and items: all generators
25 %, snow guards 20 %, some coatings 20 %, drains 25 %, all roof
hatch parts 35 %, and others -- contact us if needed. We do not do exchanges. New items must be
ordered separately from the return.
You will be charged for return shipping, any refusal fee charged
by carriers, and restocking fees.
Shipping Related Claims: Claims for
shortages, damage or incorrect items MUST be reported within 2 days of delivery
TO BOTH THE CARRIER AND US. The CARRIER is responsible for damage
to products. Please take digital pictures of any
suspect package upon delivery and prior to opening, and then pictures
of the damaged product after opening. Send us a copy of
the claim request. Once
the claim is validated, we will provide you a credit. We cannot process claims which are not documented as above.
Online orders are more accurate and process much quicker. We
process phone-in orders on emergency only or where faxed or
confirmations are supplied to confirm phone orders.
proper determination of application, selection of items and quantity of all phone-in orders is the responsibility of the
customer. Customers are provided an email copy of orders for
confirmation. The customer is responsible to immediately review
email confirmation. Any errors must be noted back to the
Company in writing by
email before our ship-out time. If you do not supply an email
address or an incorrect email address, the Company is not
responsible for any filling errors, the related freight or costs
getting the correct products to and from the customer.
For UPS Standard, there ARE substantial additional Brokerage and
Duties fees which will be collected by the shipper before you get
your items. Choose UPS Worldwide Expedited to save most of these
fees. You can get more information on Canada taxes and added fees
at this site:
The full PRODUCT warranty or
guarantee is that extended by the product manufacturer to you. The
Company is not responsible for manufacturer breach of warranty. The
Company provides no other product warranties or guarantees for
merchantability, reliability, patent infringement, fitness for
particular purpose, performance, use or users safety. In the event products
sold are found to have problems and are not useable in any fashion or nature the
Buyer’s sole remedy with the Company is to return products to us and
receive a store credit for the price of the product, or replacement
of said goods, at the sole option of the Company. NO OTHER REMEDY
WILL BE ALLOWED, WHETHER IN CONTRACT OR IN TORT, INCLUDING STRICT
LIABILITY AND NEGLIGENCE. IN NO EVENT SHALL THE COMPANY BE LIABLE
FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. Prior to
accepting any defective return, the Buyer must document the nature
of all defective goods. All claims to the Company must be made
within 60 days of the sale.
The Company is not responsible for
any product liability or negligence related to products including
manufacturing defects, design defects, fitness for use,
damage from leaking cans, performance or failures to warn. Buyer releases the Company from
all product liability claims and agrees that all issues relating
to product liability will be addressed directly with the
manufacturer and not involve the Company. The full product
liability insurance available is that extended by the product manufacturer to you.
The Company provides no other insurance.
Applications and Safety
Notices: Every reasonable effort is made to apply BEST
MATERIAL LCC standards in the information which we issue
concerning products and their use. Safe use and satisfactory
results depend not only upon proper selection of products for
applications, but careful study of manufacturer limitations,
cautions application rates and upon many factors beyond our
control or that we cannot see through email or phone
communication. THEREFORE BEST MATERIALS LLC MAKES NO WARRANTY OR
GUARANTEE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR
A PARTICULAR PURPOSE OR YOUR SAFETY IN USING ANY PRODUCT. Any
quantities estimated by our personnel are not an exact
determination of needs.
We are not an engineering company and provide no
engineering or safety advice.
Customer Responsibilities and Obligations
Include But Are Not Limited To: To carefully read and
understand all product application notes, limitations, data sheets
and MSDS sheets BEFORE ORDERING; To contact us in advance of
ordering if you cannot locate this information on our website so
that it can be provided; To contact the manufacture regarding all
safety questions; To find, read and understand this information;
To study the MSDS sheet and follow all safety precautions; To
carefully inspect and test any incoming goods including for
suitability for an application; To determine appropriate order
quantities needed of products including extra materials for
jobsite waste and errors in application; To inspect packages and
contents immediately upon receipt for damage or wrong items; To
notify us right away about any product damage or errors.
Credit Approval: All open
term credit or bank wire orders
are subject to credit approval and/or hold for credit approval.
Items requested for overnight or expedited delivery will not be
shipped until payment is complete.
Acceptance of your order is
conditional to the terms and conditions of sales herein. We agree
to furnish the materials described in your order upon these
The complete agreement between the
Company and Buyer is contained herein and no additional or
different term or condition stated by Buyer will be binding unless
agreed to by the Company in writing.